Cancellation Policy

R7.Revised in September

If you cancel your reservation for an experience product due to your convenience, the following cancellation fee will be charged.

*4~7 days before the experience date: 30% of the experience fee

*3~2 days before the experience date: 40% of the experience fee

*The day before the experience date: 50% of the experience fee

*On the day of the experience: 100% of the experience fee

If you do not notify us in advance and one hour has passed since the reservation time, it will be automatically canceled as a no-notice cancellation and you will be charged 100% of the experience fee.

*The number of days is calculated on Saturdays, Sundays, and holidays.

Refund Processing

If a cancellation fee is incurred due to the cancellation policy, the experience fee minus the cancellation fee will be refunded.

Refunds will be made through the credit card used.

・Refund processing date: Refunds will be processed within 5 business days from the date of cancellation.

・Refund completion date: Depends on your credit card company. Please note that it may take about 1~2 months from the date of refund processing.

*For detailed refund times, please contact your credit card company directly.

About reservation changes

Changes cannot be made after the reservation has been made.

If you wish to make a change, please cancel your current reservation and make a new reservation.

Please note that in this case, cancellation regulations will also apply and a prescribed cancellation fee may be charged.

Please note that depending on availability, you may not be able to make a reservation again.

contact

Weekdays 0166-73-6968 (9:00~17:00)

Saturdays, Sundays, and holidays 080-9667-8208 (8:30~16:30) Activity Center Asahikawa Airport

Email: shohin@taisetsu-kamui.jp

How to contact us for cancellation

Up to the day before the experience: Please contact us at the above phone number or email.

On the day of the experience: Only by phone.